Shipping policy

At Lizy Pumps, we are committed to delivering high-quality water pumps and accessories safely and on time. Please read our Shipping Policy to understand how we process, dispatch, and deliver your orders.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Coverage

We currently deliver across India through reliable courier and logistics partners. Delivery availability may vary depending on your location.

Estimated Delivery Time

Tamil Nadu: 2–4 Business Days
South India: 3–5 Business Days
Other States: 5–8 Business Days
Remote Locations: 7–10 Business Days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated based on the product weight, dimensions, and delivery location. Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use the tracking number to monitor your shipment.

Delivery Attempts

Our delivery partners will make multiple attempts to deliver your order. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or other delivery issues, the package may be returned to us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Lizy Pumps is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of receiving your order. We will investigate the issue and provide an appropriate resolution as quickly as possible.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays due to weather, transportation issues, natural disasters, or courier service disruptions may occur. We appreciate your patience and understanding in such situations.