Refund policy

At Lizy Pumps, customer satisfaction is our priority. We are committed to providing high-quality water pumps and accessories. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Eligibility for Returns

You may request a return if:

The product received is damaged during transit.
The product is defective or not functioning as intended.
You receive an incorrect product or model.
The return request is submitted within 7 days of the delivery date.
The product is unused, uninstalled, and returned in its original packaging with all accessories, manuals, and invoices.

Non-Returnable Products

Returns or refunds will not be accepted for:

Products that have been installed, used, or modified.
Products damaged due to improper installation, misuse, negligence, or accidents.
Products returned without their original packaging, accessories, or invoice.
Products marked as Non-Returnable or Special Order.
Damage caused by electrical faults, voltage fluctuations, or improper maintenance.

Return Request Process

To request a return, please contact our customer support team with the following details:

Order Number
Product Name and Model
Reason for Return
Photos or Videos showing the issue (if applicable)

Our team will review your request and provide return instructions if the request is approved.

Refund Process

Once the returned product is received and inspected, we will notify you of the refund status.

If your refund is approved:

Online payments will be refunded to the original payment method.
Bank transfer or UPI refunds will be processed to the account provided by the customer, where applicable.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will be processed through:

Bank Transfer
UPI
Any other mutually agreed payment method after verification

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Supporting photos or videos may be requested to help us verify the issue and process your request promptly.

Exchange Policy

Eligible products may be exchanged for the same model or an equivalent product, subject to stock availability. Exchange requests must be made within 7 days of receiving the product.

Shipping Charges

Shipping charges are generally non-refundable, except when:

An incorrect product was delivered.
The product was damaged during transit.
The return is due to an error on the part of Lizy Pumps.

Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted. If you wish to cancel your order, please contact us as soon as possible.